Shipping and DeliveryAt this time, Sofee and Lenee ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, Sofee & Lenee ships merchandise to some international locations as indicated below in International. Please see below for detailed information regarding shipments.
InternationalCustoms and import duties may be applied to international orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.
Shipping laws are different in each country. We have shipped products to many different countries over the years, and have never run into any issues. However, if you'd like to be sure before ordering, please check with your Customs office to cover any questions you may have. Sofee and Lenee is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.
Exchange and Return Policy
We want you to be happy with your merchandise! If you are not happy with your purchased products or would like to exchange them for a different size, color, or item, you may return them within 21 days of the original purchase date (21 days of shipping date for pre-orders) for a refund, if the returned items are in new, unused & unwashed condition, with all original packaging and tags attached. Used, worn, washed or damaged merchandise will not be accepted as returns and will be shipped back to you without any refund.
We will only issue a refund for the return products (shipping cost is non-refundable) to the credit card used at the time of checkout. You are responsible for the shipping cost to send your merchandise back to us when returning products to us.
To initiate a return or exchange, please contact us through email or by filling out the form on the Contact Us tab of this website.